The Hipcouch Interior Design Service
+ What is the Hipcouch Interior Design Service?
The Hipcouch interior design service is an end-to-end service which takes up design & execution of all types of spaces. We help you connect with our design partners and also have an in-house design team which can help you with space design. Depending on the project and style we help you connect with a designer who is the right fit for you and your project!
+ So, how exactly does this work?
You tell us a little about yourself and your space and answer a few questions, share a floor plan if you have one. That’s it! We then match you with a couple designers that are suited for your project. They will call you, do a site visit and submit a proposal based on your information. If all looks well, you can then hire a designer and off you go. We hold your hand rest of the way till your design is complete and you are satisfied with your space. You can start here!
+ What cities do you currently operate in?
Currently, we are only operational in Mumbai, Navi Mumbai and Thane.
+ WHY should I use the Hipcouch Interior Design Service?
Because you’re ready to love walking through your front door every day. Because you are probably a little too busy to design the space the way you want. Because you know what you like but don't know where to find it or how to incorporate it into what you already have. Because you don’t think interior design is your forte. But more than anything else, you can TRUST us to find you the right designer for your space.
Our designers can take complete control of the process, from accessories to renovations, or lend a helping hand as a design partner and editor. Whatever you need, we’re here!
+ WHEN should I use the Hipcouch Interior Design Service?
When you think there’s room for improvement, there probably is! Your apartment is messy, you’re moving soon, you just moved, you just bought a new apartment, you need to turn a room into a home office, your girlfriend is moving in, your ceiling caved in, your startup needs an office or your established Law Firm needs a revamp or maybe you’ve gotten 80% the way there but just don’t know how to complete the look you love.
If you have ANY space that needs design help, we are there to help you! There’s certainly no wrong time to reach out to us, even if you’re just curious.
+ What kind of interior designers do you have?
Our designers (whether in-house or from our list of design partners) are hand-picked members of the design community coming from some of the best schools and firms around the country. Working with both established and burgeoning talent, our designer team collectively covers every style, budget range and project size. In addition to this, we have a highly qualified talented and technically sound in-house design team as well.
+ What kind of spaces do you design?
We’ve redesigned large as well as small apartments, home offices, restaurants, old construction and new construction, you name it! On top of all this, our designers have designed mansions, hair salons, corporate offices. Pretty much every size and kind of interior out there. We have your space covered. Just get started already!
+ Do you have contractors as well?
We are very glad you asked! While we work with best in-class interior design talent, one of our great strengths is our curated network of furniture manufacturers and an in-house project management team and a workshop. This team and network makes us capable of executing any kind of interior project, residential or commercial, small or large. So yes, we have contractors as well!
+ So, how do I get started?
Start right here! It’s the typical drill: Tell us a little bit about your project and space so we can get you matched with a designer. Talk our ears off. Don’t be afraid, the more info you share, the better the match.
+ How do you match me with interior designer(s)?
We spend a lot of time getting to know our interior designers. We look at the information you've shared about your style and home, the scope of work (for e.g.: if you have a huge lighting project, we'll get you the designer with lighting design experience), your timeline, where your project is located and your availability to figure out which designer will work best. We do the matching by hand because it’s become more of a Hipcouch art! Keep in mind that the more information you share about your project, the better we are at facilitating a perfect match.
+ How long will the design take?
The amount of time varies from project to project. After you start engaging with the designer and before you finalize, the designer submits a proposal which includes timelines. The timelines typically depend on various factors including site access (some residential complexes don’t allow work on Sundays as well as 2-4 pm in the afternoons), number of iterations of various layouts, amount of civil/construction work required etc. Your designer will discuss this with you before you finalize hiring them. Typically if everything is in order, after you finalize a designer, most projects can be completed and handed-over in 10-12 weeks.
+ How much does the service cost?
Our service (and our platform) is free to use for the customer & designer! The fee charged by the designer is quoted in the proposal that is submitted to you after the initial site visit. In case you end up hiring a designer, we ask the designer to use us as their contractors for any furniture items which they want custom built.
+ How can I estimate total cost of the entire project?
The best way to start is to first finalize how much budget you are looking to allocate for your design project. After you do that, we help you find the right designer that will deliver your project within your estimated budget.
Your total cost will comprise of design fee, furnishing cost and implementation/contractor cost (if applicable). When filling out your budget preference on the Get Started page, we suggest you take into account all these costs. An ‘Abstract of Costing’ which will provide a breakdown of costs associated with the project will be provided by the designer during the design process.
Please keep in mind that design fee as well as contractor costs (if applicable) will vary based on the complexity of project and labor cost in your area. If you have specific questions about the total cost of a project, please feel free to ask us for help!
+ Can I choose my own interior designer?
Good question. If you really love one of our designers, tell us and we will check their availability for you and arrange a meeting. We’ve spent a lot of energy not only getting to know our designer’s styles and skill sets but also making sure they understand their mission to be building the perfect space for you. So when you give us the details, we worry about styles and availability - so YOU don’t have to - and send you a confident match. You'd be amazed at how good we are at finding the perfect match. Try us!
+ Can I call the designer?
Yes. Of course you can! Once you create and submit your design project, we connect you with the right designers and all their contact details will be provided to you.
+ What do you need from me?
A little bit of patience and some faith! Other than that, we just need you to fill out a basic questionnaire that will help us understand your style, your preferences and your space. If you have a floor plan or any photos of your space, that would be great as well. Although optional, we highly suggest sharing any inspirational design pictures/pinboards that you might have come across and find appealing to your taste.
+ Ok. So, I have found an interior designer. Now what?
Your designer comes over, they tour your space, you guys chat about your design goals and then your designer gives you a proposal. This typically includes a high-level cost estimate keeping in mind the furniture/accessories you need, your civil work requirements etc. Once you hire and a designer starts working with you they typically go through various stages of the design process: furniture layout, mood boards, BOQs, electrical layouts and elevations (if applicable). If you have hired them to help you execute the project, they will accompany you for your shopping visits and also supervise the contractors.
+ Can I use my own contractor?
Yes. Of course! Just let the designer know upfront! If you want, they can also supervise your contracting team, if needed.
+ What if I don’t like my design?
At every stage of the design process, you can ask the designer for modifications. Only when you approve individual design elements, the designer starts work on the next stage of the process. Try asking for more diverse resources or showing them specific products that you may already have or know of that you do like. If you’re open to vintage, let them know! Give them specific feedback of the selections you’ve received so far and be as honest as possible (for example, “I don’t like this because it’s green and I hate green”).
However, in case you are not satisfied, we will work with you and the designer to find a way to make things right.
+ My interior designer isn’t responding to my call/emials/text!
Contact us right away! We are always present till your design project is finished.
+ I have more questions. Where can I get answers to them?
Please drop us a line at email@example.com or call us on +91 97698 91528 and we will answer all your questions about Life, the Universe and Everything.
Custom Furniture - The Basics
+ What is Hipcouch?
Hipcouch is a branded network of furniture manufacturers, offering custom and modular furniture, with guaranteed quality and on-time delivery.
+ When should I use Hipcouch?
Everyday and twice on Sundays! Or, whenever your client or your neighbor or your cousin wants furniture. Or anytime you hear the word ‘furniture’. We are the largest network of highly curated furniture manufacturers. Use us every time you are looking to build furniture. No more, no less.
+ How does Hipcouch work?
It’s good you asked. Once you place the order for your furniture, we determine who is the best vendor based on your requirements. As part of our vendor curation, we collect data on every vendor that helps us determine the best possible match for you. We then assign a Project Manager who works with the vendor and oversees the entire manufacturing process, from material sourcing to delivery of the furniture to your site.
+ How is Hipcouch different from other furniture contractors?
Remember that time when your contractor promised to deliver the couch and didn’t? Or when your modular bed came with a dented headboard? Or when the coffee table was scratched all over? Or when your contractor didn’t have the expertise to create carvings on the dining table? See, we can manufacture everything. And we provide guaranteed quality and on-time delivery. We are everything that your contractor isn’t and can’t be. And then some.
+ What kinds of furniture can Hipcouch help me with?
+ How is this network curated? What parameters do you use?
We look at a wide variety of factors, from past executed furniture pieces and project size to workshop setup and delivery capability. We have a team of highly experienced project managers who conduct step-by-step due-diligence before a vendor is added to our network and is approved to provide service to you and your clients.
+ What cities is this awesome service available in?
Our awesomeness is only limited to Mumbai as of now.
Custom Furniture - Getting Started
+ How do I place an order?
Fill out this quick form and we will reach out to you to confirm design, specifications and any additional customizations that you may want. Once you have finalized those details, we can help you place the order. You can also email us at firstname.lastname@example.org or call us at +91.98205.23501. We are always here to help you get started with your furniture.
+ Is it possible to make changes to an existing order?
All our orders are custom manufactured for you, with individually sourced material, fabric etc. If your order hasn’t gone into production, sure! We can help you with changes. But if your order is already under production, any changes may lead to corresponding additional charges and delay in order delivery.
+ What if I wish to cancel my order?
Typically, after you have placed your order, it goes into production within 24 hours. If your order hasn’t gone into production, please reach out to us and we will take care of it. We will provide you with a complete refund. If your order is already in production, it will be subject to partial refund, depending on the actual production status.
+ How closely will you be able to replicate my design?
Generally, the final manufactured furniture is very very similar to your initial design. However, there can be some variations due to customization that you may request or the quality of material you have chosen. Our team will work with you closely to ensure that you get the look you want.
+ Where can I experience your furniture?
We do not have an experience center. Yet. However, if you would like, we can arrange for executed site or factory visit corresponding to the vendor that we have internally selected for you based on your project criteria.
Custom Furniture - Let’s talk about the Money
+ What is your return / exchange policy?
We custom manufacture your orders. Once the order is manufactured, it cannot be canceled, returned or exchanged. If you have any question, please reach out to us at email@example.com.
+ What type of payments do you accept?
Currently, we only accept payments through bank (NEFT/RTGS) transfers or cash. We are working towards integrating payment gateway on the site, which will allow you more payment options soon.
+ Do you accept cash payments?
Yes. We will coordinate cash collection if you choose to pay cash.
+ When do I need to make the payment? What are your payment terms?
Once you’ve confirmed your order, we will request you to make 50% of the payment. The rest 50% of the payment has to be made after the furniture is manufactured but before delivery.
Custom Furniture - Delivery & Installation
+ How much do you charge for shipping?
The shipping charges are included in the price estimate provided to you.
+ How long does it take to receive my order?
We normally deliver your order within 3-6 weeks from the date of confirmation. The exact shipping time varies based on the type of furniture, level of customization etc. The delivery estimates will be provided once you place the order.
+ Will you install the furniture for me as well?
Yes. The installation is free for all furniture. You can put your feet up and relax. We take care of everything for you.
+ What about after sales support & maintenance?
All our furniture comes with a 1-year warranty. In case you need any help, you can always reach out to us via email firstname.lastname@example.org or call us at +91 97698 91528 with your order number.